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FAQ's

Find answers to the most commonly asked questions here!

PAYMENT

See what payment methods we accept

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following:

- Visa, Mastercard, American Express, Discover

- Apple Pay

- Google Pay

- LUXA Nutrition Gift Cards

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

WHAT IS THE SHIPPING POLICY?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once fulfilled, you will receive another email with your tracking information.

WHAT COUNTRIES DO YOU SHIP TO?

Currently we only ship within the US, but are working to offer shipping in additional countries.

CAN I TRACK MY ORDER?

Once your order is packed and accepted and the shipping label is created, you will receive an email with the tracking number. You can also access this in your "Orders" section from your account page on Luxa Nutrition.

Orders

Below are some of are common questions about orders

CAN I CANCEL MY ORDER?

If you would like to cancel your order, you can do so provided that the order has not yet been filled. If the order you want to cancel has been filled, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

WHAT IS THE RETURN POLICY?

We offer a 14 day return for eligible merchandise. Refunds are provided in the form of Luxa Nutrition Gift Cards, which exclude original shipping costs. Refunds for items returned within 14 days of the purchase date will be credited in the full amount (excluding shipping charges).

HOW LONG BEFORE I RECEIVE MY ORDER?

Please allow 1-3 business days for your to be order processed and an additional 3-5 business days for the carrier to deliver your package.

Products

Below are some common questions about our products

DO YOU SELL GIFT CARDS?

We got you! We sell gift cards and they are located in the "Merch" section or you can just . There're digital gift cards and will be sent via email once purchased. See GIFT CARDS

WHO CAN TAKE LUXA NUTRITION SUPPLEMENTS?

Our products are intended for healthy adults, 18 years of age or older.

CAN I TAKE THESE SUPPLEMENTS WHILE PREGNANT OR NURSING?

We advise you to ask your licensed healthcare professional to determine if it's okay to take any of our supplements while pregnant or nursing.

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